The number of appeals to the direct line of the Vitebsk Regional Executive Committee has decreased by 38% since the beginning of 2017. This was stated before the start of the direct line of the Chairman of the Vitebsk Regional Executive Committee, Nikolai Sherstnev, with the region's population, according to a BELTA correspondent.
The number of appeals to the direct line of the Vitebsk Regional Executive Committee has decreased by 38% since the beginning of 2017. This was stated before the start of the direct line of the Chairman of the Vitebsk Regional Executive Committee, Nikolai Sherstnev, with the region's population, according to a BELTA correspondent.
Before the telephone dialogue with the residents of the region, Nikolai Sherstnev asked several questions to the Head of the Department for Work with Appeals from Citizens and Legal Entities of the Regional Executive Committee, Ilona Shulga. First of all, he inquired whether the problems that citizens had shared with him during the previous direct line had been resolved. "Based on its results, 24 instructions were given, 19 of which have been fulfilled, and 5 are under control," informed the Head of the Department. "As for the current year, a decrease in the number of citizens' appeals to the leadership of the Regional Executive Committee was observed in the first quarter. The number of appeals has decreased by 38%."
18 calls were received during the direct line, the majority of callers being residents of Vitebsk. Residents of Orsha, Chashniki, Dubroven, Vitebsk, and Orsha districts also shared their problems with the governor.
Several appeals concerned issues of housing construction for large families. For example, a father of four children complained that the Vitebsk City Executive Committee offered his family to build only a two-room apartment, the area of which is significantly less than required. A resident of Orsha District told the governor about problems with milk collection (the hostess has several cows in her yard). One of the Vitebsk residents complained about the closure of a local shop within walking distance. Another complaint from the regional center concerned a pizzeria – the establishment is located in a residential building but is constantly being expanded. Residents are confident that the enlargement is being carried out illegally. A resident of Chashniki District asked for assistance in independently cutting bushes for firewood. Another complaint from Chashniki District was that residents of a small village were left without water, and no one was solving the problem. Citizens complained about an increase in utility charges, asked for help with roof repairs, and spoke about years-long legal disputes with neighbors on land issues. Problems with the activities of the children and youth sports school of the Olympic reserve in Dubrovno and others were raised.
Nikolai Sherstnev delved into each situation in detail, involving the chairmen of district executive committees (who worked on-site via video conferencing) and heads of departments of the regional executive committee, who were present at the direct line, when necessary.
Summing up the telephone dialogue with the region's residents, the governor regretted to state that local authorities are significantly underperforming – they do not notice problems, do not delve into the issues raised by citizens, and do not conduct explanatory work. Nikolai Sherstnev noted that such negligence, inattention, and incompetence damage the image of the authorities as a whole. Therefore, heads of districts, committees, and departments must analyze each situation in detail, take measures, avoid formalism in their work at all levels, and not be afraid to take responsibility.
All issues raised during the direct line have been taken under control.