To combat cybercrime, enhance digital literacy, and prevent the theft of citizens' funds or personal data, it is necessary to know and comply with the following conditions:
Never, under any circumstances, disclose your bank account or bank card details to anyone, including individuals claiming to be bank or law enforcement officers, unless you can reliably verify their identity.
Do not disclose the full card number, expiry date, CVC/CVV code (on the back of the card), internet banking login and password, passport details, or the code word (numeric code) from SMS messages during phone calls (even to a bank employee) or through social media communication.
If a "bank employee" informs you during a conversation that unauthorized transactions are occurring with your card, you should state that you will visit the bank in person. All such issues must be resolved at a bank branch, not over the phone.
ATTENTION: Remember that bank employees never use instant messaging applications (Viber, Telegram, WhatsApp) to contact customers.
For online payments, use reliable payment services, always checking the domain name of the resource in the browser's address bar.
Do not store bank cards, their photographs, or details in locations accessible to unauthorized individuals.
You should refrain from making online payments involving prepayment or deposits for goods and services.
Do not transfer funds to electronic wallets, account cards, or SIM card accounts at the request of internet users.
Upon receiving messages on social networks from individuals in your "friends" list, requesting bank payment card details or asking to borrow money, do not respond to such messages. Instead, contact these users directly by phone.