General requirements have been established for the premises housing the "one-stop shop" service, as well as for the business attire of the service employees.
General requirements have been established for the premises housing the "one-stop shop" service, as well as for the business attire of the service employees. This is stipulated by the Resolution of the Council of Ministers No. 741 of October 17, 2018, according to BELTA, with reference to the government's website.
According to the document, the premises are, as a rule, open-plan areas with a separate entrance. The premises must have seating for citizens to wait, and drinking water. Measures must be taken to reduce waiting times in queues. In the waiting area, there may be a workstation with a computer to allow citizens to submit applications for the performance of administrative procedures in electronic form.
In addition, there must be an accessible environment for people with disabilities. As a rule, the possibility of making payments, levied when performing administrative procedures, is created. The premises, including the workstations of the "one-stop shop" service employees, are equipped with video surveillance systems in accordance with the legislation.
General requirements for the attire of "one-stop shop" service employees have also been established. Business attire, which implies restraint and neatness, is mandatory for them. The main requirements for clothing are practicality and tidiness. A mandatory item of clothing for "one-stop shop" service employees is a classic blue tie for men and a blue neck scarf for women.
The Ministry of Justice has been instructed to develop sketches and descriptions of a standard sign with the name "One-Stop Shop Service" by January 1, 2019. Local executive and administrative bodies must place such signs near the services by July 1, 2019.
The clause on requirements for the premises of the "one-stop shop" service and the appearance of its employees comes into force on November 27.